Can I arrange a gift voucher?
Yes, please call 0800 7316651 and we can organise a monetary gift voucher to be sent by email on a pre-determined date.
Why Do I Have to pay a deposit?
To reserve your property (and prevent anyone else booking it for the same dates) we ask you to pay a £100 deposit. Please note that the deposit is non-refundable, except where the property is unavailable (in which case we’ll refund you in full). We recommend you take out holiday insurance.
When is the full amount due?
The full amount is due 8 weeks prior to arrival.
Can I cancel my holiday and get a refund?
If you let us know more than 8 weeks before your intended departure date, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.
Can you recommend a good insurance policy?
X Cover Holiday Cancellation Insurance can also be organised during the booking process. Alternatively, we’d recommend heading to “Just Travel Cover”.
Does the price include VAT?
VAT where applicable is included in all our quoted prices unless stated otherwise.
How will we collect keys and get directions to our accommodation?
After reserving your accommodation, you will be emailed information regarding key collection.
Can we bring our dog/pets?
Unless stated a property does not permit pets.
What is the smoking policy?
We have a strict no smoking policy and we ask our guests to adhere to this.
What are the check-in/check-out times?
Check-in time is from 4pm.
Check-out time is 8pm
Do we need to clean the property before we leave?
It is expected that the property is left presentable and tidy on departure. Other cleaning and the changing of bed linen will be taken care of after your departure.
What would happen if something is damaged at our accommodation?
You must notify the Rental Manager immediately of any breakages and damage. (You are legally bound to reimburse the owners for any replacement, repair or extra cleaning costs that they incur on your behalf). All contact details for the Rental Manager are located in the Welcome book.
Can I provide feedback on my holiday?
Yes, you can! A few days after your holiday you will be sent a link to a questionnaire from Up Front Reviews after your stay.
What if we are not happy about our accommodation or experience problems during our stay?
In the unlikely event of any problems during your stay, you must report it immediately to the Rental Manager who will attempt to resolve the matter. If you remain dis-satisfied you must put your complaint in writing to us via email within 14 days of your departure. A failure to notify us within this time period may mean that we will be unable to resolve your complaint.
Do we need to bring a hairdryer?
All properties supply hairdryers.
Do you supply baby equipment?
Travel cots and highchairs can be provided at no cost. You can order during the booking process or contact the agent by email and they will arrange this on your behalf.
Is there flexibility on the arrival day?
The majority of properties work to a Friday changeover for seven-night stays, with the addition of a Monday changeover during certain booking periods in order to accommodate weekend breaks, Monday to Friday escapes, and full week stays. Generally, we work to these changeover days to maximise bookings for owners. A late booking might afford a level of flexibility depending on availability of the property of interest in which case we can request an alternative arrival with the owner, but each request is entirely at the owner’s discretion.
What can I expect as a standard inclusion of the rental?
A property should have the following basic supplies to make your stay more comfortable: bed linen, towels, logs (where required), tea, coffee, store cupboard essentials (such as cooking oil, sugar, salt, pepper), toilet roll, cleaning products, refuse and recycling bags, dishwasher tablets, tea towels. Some properties offer additional items, please check the digital Welcome Book prior to arrival for full details for each property.
What is a cautionary deposit?
The cautionary deposit is your acceptance that you understand that you are responsible for the property during your stay and that if damage does occur, you will be accountable for covering the cost of repair. We do ask that you notify us or the owners should any damage happen so that it can be remedied in time for the next guests.